Legal notice

Name, Address, and Phone Number of the Seller

Seller: J Plus International Co., Ltd.
Operations Manager: Kensaku Ando
Address: 11th Floor, Ebisu Business Tower, 1-19-19 Ebisu, Shibuya-ku, Tokyo 150-0013, Japan
Phone Number: +81-3-5792-8012 (Hours: 10:00 AM – 5:00 PM, excluding Saturdays, Sundays, and national holidays)
Inquiries: Contact Form

 

Product Prices and Shipping Fees

Prices are displayed for each individual product. All prices listed on this site include consumption tax.

Fees Other Than Product Prices
・Consumption tax (10% of the total product price)
・Free shipping nationwide

 

Payment Methods

We accept credit cards (JCB, VISA, MasterCard, American Express, Diners). Please use a card issued in the name of the person placing the order. You may choose to pay in a lump sum, in installments, via revolving credit, or with a bonus payment; however, some card issuers may impose restrictions on the number of payments allowed. Please contact your card issuer for details.

 

Payment Timing

This varies depending on your credit card's billing cycle and contract terms. Please contact your credit card issuer for details.

 

Delivery Timing

Standard items are typically shipped within 3–6 business days from the date of your order. However, items requiring engraving or similar custom work may take approximately three weeks. Additionally, depending on the item, some may require custom production, which may take longer. In such cases, we will notify you of the delivery date via email. Please note that processing times may vary depending on inventory status. During extended holiday periods, such as the year-end and New Year holidays or Golden Week, delivery may take longer than usual. We use Sagawa Express for delivery.

 

Returns, Exchanges, and Cancellations

Please note that we cannot accept returns for reasons unrelated to product defects. Cancellations are accepted only within 24 hours of placing your order.

 

In the Event of a Defective Product

If a product is found to be defective—such as being soiled or damaged—we will arrange for a return or exchange. (This applies only to products in new or unused condition.) Within 7 days of receiving the product, the person who placed the order must contact us via the "Inquiry Form," attaching the warranty certificate and clearly stating the details of the issue. After that, please return the product via the method specified by our company, with shipping costs paid by the recipient. Please note that depending on the condition of the returned item, we may not be able to accommodate your request.